Appointments

Urgent appointments

To request an urgent appointment for today or tomorrow (Monday to Friday):

• Use SystmConnect. To do this, click here and complete the online request form.
• If you are unable to use SystmConnect please call us on 01234 762500, and a member of our team will assist you to complete the form.
• If you need to speak to a receptionist, please visit the surgery, Monday to Friday between 8:00am and 6:30pm, and they will assist you to complete a request form.

Routine appointments

To request a routine appointment in the next 7 days:

• Use SystmConnect. To do this, click here and complete the online request form.
• If you are unable to use SystmConnect please call us on 01234 762500, and a member of our team will assist you to complete the form.
• If you need to speak to a receptionist, please visit the surgery, Monday to Friday between 8:00am and 6:30pm, and they will assist you to complete a request form.

Your appointment

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face (F2F) at the surgery
• by text or email
• An extended access appointment at a local GP surgery

Appointments by phone, text, or email can be more flexible and often mean you get help sooner.

Cancelling or changing an appointment

To cancel your appointment:

• The fastest way to do this is by using your NHS account or the NHS App (for more information click here).
• Using the GP online systems – SystemOnline
• If you are cancelling on the day of the appointment, please call us, as soon as possible, on 01234 762500, so we can offer the appointment to another patient.

If you need help with your appointment

Please tell us:

• if there’s a specific doctor, nurse, or other health professional you would prefer. (This may not always be possible).
• if you would prefer to consult with the clinician by phone or face-to-face (F2F).
• if you need an interpreter
• if you have any other access or communication needs

Home visits

We will only do a home visit, on clinical grounds, if you are bedbound or receiving palliative care. We will, usually, phone first to understand what you need and decide if a visit is required.

To request a home visit, it’s helpful if you phone the practice as soon after 8.00 am as possible. All home visit requests must be made before 11.00 am. This is necessary to allow us enough time to triage your request and allocate the most appropriage clinician to make the home visit. Home visit requests, made after 11.00 am, may not be able to be arranged for the same day.